Frequently Asked Questions

How to order? (via PC browser)

Once you have created an account on the website, you can start shopping for items.

To make an order with via PC browser:

From website homepage, go to > Store and Click the item(s) you wish to order.

Choose Variation > Choose Deposit Option (if applicable)

Payment schemes may be chosen between with deposit or full amount.
Most pre-order items have deposit option while on hand items require full payment upon order.

Click Pre-order or Add to cart

Pre-order items have a Pre-order button.
On hand items have Add to cart button
.

To checkout your order, go to > Cart. This button may be found at the upper right of your screen.

You will then be redirected to a page where you can see all your orders.
You can edit the quantity of the item you will be purchasing. Input [quantity] > Update Cart

Add Coupon code here (if applicable).

Click Proceed to checkout.

You will then be redirected to the checkout page where you can review your personal information and shop terms & conditions.
Packaging options is also chosen on this page. Click Place order to proceed.

You will then be redirected to this page if you order attempt has been successful. Your invoice and our payment information may be viewed here.
You may also view these via email that is automatically sent to you upon order.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

How to order? (via Mobile/Tablet browser)

Once you have created an account on the website, you can start shopping for items.

To make an order with via Mobile/Tablet browser:

From website homepage, click Menu. This is the button on the upper right of the screen.

Click Store then click the item(s) you wish to order.

Choose Variation > Choose Deposit Option (if applicable)

Payment schemes may be chosen between with deposit or full amount.
Most pre-order items have deposit option while on hand items require full payment upon order.

Click Pre-order or Add to cart

Pre-order items have a Pre-order button.
On hand items have Add to cart button
.

To checkout your order, go to > Cart. This button may be found at the upper right of your screen.

You will then be redirected to a page where you can see all your orders.
You can edit the quantity of the item you will be purchasing. Input [quantity] > Update Cart

Add Coupon code here (if applicable).

Click Proceed to checkout.

You will then be redirected to the checkout page where you can review your personal information and shop terms & conditions.
Packaging options is also chosen on this page. Click Place order to proceed.

You will then be redirected to this page if you order attempt has been successful. Your invoice and our payment information may be viewed here.
You may also view these via email that is automatically sent to you upon order.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

I need to change my address.

To able to change your address, you need to log in to your account first.

Go to My Account > Addresses

Click Edit. You should be able to modify your address and contact information here.

Don’t forget to click Save address before exiting this page.

Notice: If you have made an order before making any address changes, your billing information will not automatically be modified. However, shipping address for orders already made be modified up until before we ship out your order. If you wish to do so, please reach our admins to assist you.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

Payment due and Late payment fees

As stated in shop terms and conditions, a penalty fee of P50 per day applies for payments beyond your due date.

Payment dues may be viewed on product info for each listing.

Sample:

In the event that you missed your payment deadline, your penalty fee may be viewed on My Account > Orders > View

Late payment fees may reflect on your account at a later time (up to 7 days after due) as all accounts are not reviewed daily. Please make sure to make payments on time to avoid late payment fees.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

How much is the shipping fee?

Shipping costs vary based your location and courier of choice.

Pinned origin of location: Beyond The Shop Mnl (Novaliches, Quezon City)
Shop location may be viewed on waze and google maps.

Same-day delivery
For Same-day delivery, you may check the shipping fee on your end using the pinned location stated above.
Same-day delivery couriers: Grab, Angkas, Mr. Speedy, Lalamove

Next-day delivery
For Next-day delivery, estimated shipping fee may be viewed below.
Next-day delivery couriers: GogoExpress, LBC via Whattamove Express, Shopee Checkout
GogoExpress rates: https://www.gogoxpress.com/pricing/
LBC/Whattamove rates: https://whattamoveexpress.com/wtm/pricelist

Notice: Shopee checkout (SCO) may be allowed but highly discouraged due to many issues regarding lost parcels. You may choose for us to deliver your goods via SCO at your own risk. The shop will not be liable for any problems this might cause.

Shipping fee modes of payment:

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.


How to upload proof of payment / receipt?

To be able to upload proof of payment / receipt, you need to log in to your account first.

Click My Account > Orders


You will be able to view all your orders on this page. Click View for the order number you wish to upload receipt to.


Click Choose File > Upload

Notice: Your payment will not be verified / accepted if receipt has not been uploaded in your account.

Additional FAQ: What happens if I upload my receipt at a later time or after the payment deadline?
You will incur a penalty for the meantime that no receipt has been uploaded in your account. However, you can still upload the receipt and the penalty fee will get waived if your payment time is within or on the due date.

Additional FAQ: I can’t see any upload button on my account.
If an error is being encountered on your end that there are no upload button or like so, please reach our admins so they can troubleshoot it accordingly.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

When is my item arriving?

Most items in Korea are pre-order and have specified release dates. Delays in release dates may also be encountered along the way.

You may view our Item Shipment Guide for more information on when our source in Korea starts shipping the items. View it here.

Items arrive in our KR address around 3-7 days upon release date.

Depending on the scheduled box shipout to PH, items may be stored in our KR address for around 3-10 days. If items make it just in time before box scheduled pick-up then it will automatically be included in the shipout.

Most items in our store are under normal ETA which takes about 3-4 weeks to get to our local address in PH.
Some items may be under fast ETA which takes about 1-2 weeks upon shipout from KR.

Notice: Delays may be experienced especially during holiday seasons both in KR and PH. Sometimes delays may be due to some issues under customs upon arrival in PH port. For this, we don’t have any control over as it also may be difficult for us to track the box during this time.

ETA for each item is indicated in each product listing. Release date is also indicated under product description (if applicable).

Sample

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

Reservation and Secured items

Is reservation allowed?
Reservation for pre-order products may be allowed especially the ones which are easily sold out. We would be more than glad to be informed if you wish for us to secure easily sold out items so we can plan ordering them accordingly. However, this is only valid for customers with no bad record or cancelled orders.

Am I required to pay for having an advanced reservation?
No, the store will not require you to pay before securing the items in KR. You will also not pay until you have been provided a checkout link for your order. Checkout links are usually sent right after the store secured the item and payments should be done after so.

Are all items secured?
No, most items in our store are pre-order.

What happens if I order an item which has not been secured?
You will be notified immediately by our admins if your order is not available. If you have paid for it, you will receive a 100% refund.

I reserved an item which has been secured and I want to cancel it.
Cancellation is strictly not allowed. If you have a reserved/secured item and wish to cancel it, your account will automatically be banned and the transaction will be labelled bogus.

I reserved an item which has NOT been secureed and I want to cancel it.
You may cancel your order if the store fails to secure the item. If you have paid for it, you will will receive a 100% refund.

I reserverd an item, want to cancel it BUT already have someone to take the slot for me.
Pasalo slot or having someone to take your reserved item is allowed. However, the order number will still be the same– only the shipping information will be modified. As for uploading the receipt/proof of payment, it will still be done under the same account, same order number.

I reserved an item, store secured them BUT Korean merchant/website cancelled it.
This is rare but still happens. In the event that KR merchant cancelled the order due to their defect, store will provide 100% refund as KR merchant refunds this to us in full as well. Refund may take time from KR merchant to us, therefore, customer refund may be affected by this as well.

Store failed to secure on 1st pre-order. Can I still reserve for 2nd pre-order?
Yes, this is allowed. Usually, when the store fails to secure your reserved item, one of our admins will reach you to confirm if you’ll still reserve for 2nd pre-order, 3rd, and so on.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

I have submitted an order. What’s next?

Next step is to make payment (if applicable), then, upload your receipt on the website.

How to upload payment receipt? [View here]

Verification of payments and status update of your account usually takes about 12-24 hours.

Payments made on Saturdays 4pm onwards, Sundays and/or holidays will only be verified on your account on resumption of store operations.
However, you may still confirm if your payment has been received by inquiring via email or social media.
Simply provide your order number, name of payee, and mode of payment (GCASH/BPI) so our agents can assist you accordingly.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

What is the status of my order?

To view latest shop updates, go here: https://btshopmnl.com/notice/

You may view real-time status of individual orders on the tracker link attached in your invoice (sent via email).


For privacy purposes of our customers, we don’t post this link publicly or send it via direct message.
You would only be able to obtain the link in your invoice via email.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

PH Address Arrivals

Once your item arrives in our local address, update will be given via Announcement tabs and sorting of items immediately begins.

After 1-2 days, if your order is included in the box arrivals, you shall receive an email regarding shipping arrangements. This email contains information such us what specific item arrived, our pinned location and courier choices you may choose from.

You are required to response with the format attached so the admins can process the shipment of your order.
No email response = no processing of shipment

You may have your orders shipped immediately or wait to combine shipping with some orders that have not arrived. This is free of charge.

We process shipment by order number and by email response. Items get shipped 1-3 days after sorting.

For shipments via LBC courier, we email waybill / receipts at a later time when the parcels are picked up in our local address.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

Shop Terms and Conditions

Payment Method
Payments [Php] accepted only via bank transfer (BPI) and GCASH.
Please see payment terms attached on item description.

Order Shipment
Shipping fee: Pay later
Shipping area: Nationwide
Shipping scheme: 2-3 days once on hand

Order Status
Order shall proceed once payment has been approved. Cancellation is strictly not allowed. Penalty of ₱50 per day applies for late payments. Unpaid order(s) without any agreement established will void the purchase and no refunds will be given if initial partial payment has been settled. If an order is cancelled with or without prior notice, banning of account is implemented and the transaction is considered bogus.

International Shipment: We are not liable for any delays caused by international courier involved and customs processes both from departure and arrival of parcels.
Local Shipment: Items are shipped out sealed and keenly packed. We are not liable for any damages or losses during shipment.

Normal ETA: 3-4 weeks upon ship out from Korea
Fast ETA: 1-2 weeks upon ship out from Korea

Return, Refund and Replacement
Orders eligible for return, refund and/or replacement are those with incorrect order received and/or out of stock. Please contact customer service if you wish to do so.

Requests for return/refund/replacement will be denied if the items have any traces of usage, label or tag removal and major damages prior to shipment.
A clear unedited unboxing video that begins with the item inside the parcel with courier packaging received is required for the return/refund/replacement request to be acknowledged.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

Purchase Assistance & KR Address Lending

Purchase Assist
We provide purchase assistance for any items available in Korea. These items are not available on the website yet.
Once it is confirmed that the order will push through, a checkout link will be sent to you afterwards.
Requesting and inquiring for a merch / product includes information such as product price and payment scheme– this is free of charge.

How to avail this service:
1. Send a dm to any of our social media: website, facebook, instagram, and twitter.
2. Attach a link or screenshot of the item you wish to purchase.
3. Wait for a response regarding price of product and payment scheme.
4. Confirm if you’ll push through with the order. If yes, you will receive a checkout link on the website via email.
5. Checkout your order and upload proof of payment.
6. This is optional but you may request proofs that your item has been secured.

You may also fill in our Merch Request Form via customer care tab and proceed to step #3.

KR Address Lending
We do not provide this service for now, except for products included in BTS Army Membership purchases.

To know more about purchasing BTS Army Membership items, click here.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

Local & International Shipment Delays

International Shipment Delays

Whether the order is under Normal or Fast ETA, delays still may occur and this is beyond the shop’s control.

When boxes are shipped via sea cargo under Normal ETA, it is only possible to track the box from the day it left our KR address to its arrival at PH port.
Estimated lead time is about 3-4 weeks. In some cases, boxes arrive earlier than usual and sometimes it they arrive beyond 4 weeks time.
Again, the shop is not liable for these delays as the store can’t control the many factors that may cause this– may it be from ship problems, customs or length of stay in KR/PH port or warehouses and many more.

When boxes are shipped via air cargo under Fast ETA, the same thing applies as well. However the travel time of the parcels are a lot faster than the former (1-2 weeks).

Local Shipment Delays

Delays in shipping items locally or directly to your address is rare in our experience but this still happens. Natural calamities may play a big factor in this. The shop usually delay shipping for areas affected by recent typhoons as couriers may not be able to reach some areas temporarily.

Local shipment of items take place within 1-3 days from the arrival of your item. If your order has arrived in our local address and has not been shipped within that time frame, please reach our admins asap so they can attend to you. Also, a friendly reminder that we send email for shipping arrangements once your order is ready and you might not have responded to the email. We don’t process shipments without email response so kindly make sure you do.

Additional FAQ: Can I delay the local shipment of my order to wait for soon to arrive items?
Yes, we may hold the shipment of your item to wait for some of your orders that may arrive. We don’t charge anything for this.

Additional FAQ: How long and when do you usually experience the delays (internationally)?
International shipment delays are usually experienced around holiday seasons both in Korea and Philippines. Delays usually take about 1-2 weeks more depending on what season (meaning, 4 weeks plus another 1-2 weeks delay on box arrival). However, delays may still occur on non-holiday seasons but on rare occasions only.

Additional FAQ: What international courier do you use?
We currently use UMAC Express Cargo as international courier service.

We hope this guide has been helpful. For other concerns, you may contact us via website chat, facebook, instagram or twitter.

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